Privacy Policy

We collect the following types of information:

• Account information: Your name, email address, and password when you create an account.
• Memorial content: Photos, text, biographies, dates, and other information you provide when creating a memorial page.
• Visitor contributions: Messages, photos, and stories that visitors leave on memorial pages.
• Usage data: Information about how you interact with our platform, including pages visited, browser type, and device information.
• Payment information: If you purchase a paid plan, payment details are processed securely by our third-party payment provider. We do not store your full credit card number.

We use the information we collect to:

• Provide, maintain, and improve the Memoriance platform
• Create, host, and display memorial pages as directed by you
• Send you important updates about your account or our services
• Respond to your support requests and questions
• Detect, prevent, and address technical issues and security threats
• Analyze usage patterns to improve the user experience

We will never sell your personal information to third parties. We will never use the content of your memorial pages for advertising purposes.

Memorial pages you create may be publicly accessible by default so that family and friends can find and visit them. You can control the visibility of your memorial pages through your account settings.

Content uploaded to memorial pages, including photos and text, may be visible to anyone with the link to the page. You are responsible for ensuring that you have the right to share any content you upload.

Your data is stored securely using industry-standard encryption and security practices. We use trusted cloud infrastructure providers to host our services.

While we take reasonable measures to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We may share your information only in the following circumstances:

• Service providers: With trusted third-party services that help us operate the platform (hosting, analytics, payment processing). These providers are obligated to protect your data.
• Legal requirements: When required by law, regulation, or legal process.
• Safety: To protect the rights, property, or safety of Memoriance, our users, or the public.
• With your consent: When you explicitly authorize us to share your information.

We use essential cookies to keep you signed in and to remember your preferences. We use privacy-friendly analytics to understand how our platform is used. We do not use tracking cookies for advertising purposes.

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your account and personal data
• Export your memorial content at any time
• Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at support@memoriance.com.