We're here when you need us.
Memoriance is a small, carefully run team. Every message we receive is read by a real person, and we do our best to respond within one business day.
For general enquiries, account questions, and everything else. We reply within one business day.
Sofia, Bulgaria
We work across time zones and support families in more than 180 countries.
What to write
You don't need to prepare anything in advance. A short message describing what you need is all we require to help you. We're here for:
- Questions about creating or editing a memorial
- Help with your account or billing
- Requests to transfer or delete a memorial page
- Technical issues or accessibility needs
- Press and partnership enquiries
- Anything else — really, we mean that
If you're writing about a memorial page for someone who has recently passed, please take your time. We understand that grief is not linear and that some details may feel impossible to gather right now. We will hold your page in draft until you are ready, for as long as you need.
We do not share your contact details with third parties, use your email for marketing without permission, or charge you for support. If a real person sent you an email claiming to be from Memoriance asking for payment or personal details, please report it to us immediately.
Before you write, it might be worth checking our frequently asked questions — most common questions are answered there.
Read the FAQ